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Maturity Support Coordinator - 2 positions

Job LocationTauranga
EducationNot Mentioned
SalaryNot Disclosed
IndustryAdministration & Office Support
Functional AreaNot Mentioned

Job Description

Company description:Zespri is the world’s largest marketer of kiwifruit with over 800 people in New Zealand and throughout Asia, Europe and the Americas.We help people, communities and the environment thrive through the goodness of kiwifruit. We sit at the heart of an interconnected industry working with 2,800 growers in New Zealand and 1,500 growers in Italy, France, Greece, South Korea and Japan. We supply the world’s healthiest little superfruits to people in more than 50 countries. We are fruit on a mission.Our values are at the heart of everything we do. We commit to guardianship; putting people, the community, and the environment first. We are results-driven, challenging ourselves to grow and deliver better value. We cultivate personal connections, listening and acting with empathy and humility – and treating each other better for it.We are growing quickly, driven by our success in engaging more and more consumers and by offering the world’s best kiwifruit 12 months of the year. We have bold ambitions and aim to grow sales from approximately $3 billion in 2018 to $4.5 billion by 2025.To achieve our goals, we’re empowering our people to achieve their goals, designing our work for wellbeing, through flexible work practices and self-leadership.We have bold ambitions for the future and we want all of our people to live and perform at their best.Job description: About The Role  Maturity Support Coordinator – 6 month fixed term contract – 2 positions  This is a fairly new team within Zespri, since the organisation has built an in-house maturity clearance function. This role will support the day to day operations of the Maturity Support Team. The position will proactively identify situations or opportunities where data is needed about growers, postharvest, orchards, sample areas or block information to support the industry with their needs.Please note, that during peak season (February to June) you will be on a rotating roster, required to work some evenings and weekends. We have 2 positions available, both 6 month fixed term contracts from the end of January through to the end of June.  Accountabilities

  • Rapidly resolve grower and postharvest issues at first contact through proactive and detailed knowledge of Zespri’s business processes across all business units.
    • Update training material and provide ongoing support throughout the maturity season
    • Triage customer queries and know how to escalate if needed
    • Provide support for the MCS to help with any training or troubleshooting that is required by the grower or postharvest
    • Build and maintain rapport with all external stakeholders
    • Answer incoming calls and ensure that the MCS team resolve grower and stakeholder issues and queries within agreed key performance indicators    
  • Provide support to Team Leader in maintaining and updating master data from season to season.
    • Liaise with key internal teams to ensure there is data integrity throughout MCS
    • Update the Maturity Clearance Criteria each season
    • Understand the H&S protocols and how they can be impacted
    • Ensure sample areas are current in MCS following sample requests
    • Review and resolve errors with requests in the system​​​​​​​
  Qualifications & Experience  
  • Tertiary education or equivalent relevant experience
  • Strong customer focus with a “can do” attitude
  • Minimum 2-3 years customer service experience preferred
  • Highly developed computer skills (Word, Excel, CRM)
  • Kiwifruit industry knowledge strongly preferred
  • Experience with databases (e.g. SQL, SAP, Oracle) preferred
 All applications should be submitted by Tuesday 07 December 2021.   Zespri will not accept applications or contact from any temporary staffing agency, placement service or professional recruiter for this vacancy (“Agency”). Where Zespri requires the support of an agency to fulfil a vacancy, we will proactively seek this support from our network of Agencies.  We respectfully ask that you do not contact Zespri or any of its affiliates/employees regarding vacancies, and reserve the right not to reply. Zespri will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.  

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