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Maturity Support Coordinator

Job LocationTauranga
EducationNot Mentioned
SalaryNot Disclosed
IndustryAdministration & Office Support
Functional AreaNot Mentioned

Job Description

Zespri is more than simply the world’s single-largest marketer of kiwifruit. We supply one of the world’s healthiest little superfruits to millions of people around the world in more than 50 markets. We are one of New Zealand’s best-known international brands, dedicated to creating sustainable long-term value for growers.We are growing quickly, driven by our success in engaging more and more consumers and by offering the world’s best kiwifruit 12 months of the year. We have bold ambitions and aim to grow sales from approximately $3 billion in 2018 to $4.5 billion by 2025.Maturity Support CoordinatorThis is a fairly new role within Zespri, since the organisation has built an in-house maturity clearance function. This role will support the day to day operations of the Maturity Support Team. The position will proactively identify situations or opportunities where data is needed about growers, postharvest, orchards, sample areas or block information to support the industry with their needs.Please note, that during peak season (February to June) you will be on a rotating roster, required to work some evenings and weekends.Responsibilities:  

  • Rapidly resolve grower and postharvest issues at first contact through proactive and detailed knowledge of Zespri’s business processes across all business units.
    • Update training material and provide ongoing support throughout the maturity season
    • Triage customer queries and know how to escalate if needed
    • Provide support for the MCS to help with any training or troubleshooting that is required by the grower or postharvest
    • Build and maintain rapport with all external stakeholders
    • Answer incoming calls and ensure that the MCS team resolve grower and stakeholder issues and queries within agreed key performance indicators
  • Provide support to Team Leader in maintaining and updating master data from season to season.
    • Liaise with key internal teams to ensure there is data integrity throughout MCS
    • Update the Maturity Clearance Criteria each season
    • Understand the H&S protocols and how they can be impacted
    • Ensure sample areas are current in MCS following sample requests
    • Review and resolve errors with requests in the system
 Qualifications and Experience:  
  • Tertiary education or equivalent relevant experience
  • Strong customer focus with a “can do” attitude
  • Minimum 2-3 years customer service experience preferred
  • Highly developed computer skills (Word, Excel, CRM)
  • Kiwifruit industry knowledge strongly preferred
  • Experience with databases (e.g. SQL, SAP, Oracle) preferred
All applications should be submitted by Friday 29 October.  Zespri will not accept applications or contact from any temporary staffing agency, placement service or professional recruiter for this vacancy (“Agency”). Where Zespri requires the support of an agency to fulfil a vacancy, we will proactively seek this support from our network of Agencies.  We respectfully ask that you do not contact Zespri or any of it’s affiliates/employees regarding vacancies, and reserve the right not to reply.Zespri will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

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