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System Administrator

Job LocationAuckland Central
EducationNot Mentioned
SalaryNot Disclosed
IndustryInformation & Communication Technology
Functional AreaNot Mentioned

Job Description

About the businessTogether we develop the future by shaping the world around us – here and now! Passion for innovations and breakthrough technologies is what drives us ever onwards. Every day we develop smart solutions for safety-critical applications in the rail technology, aerospace, defence and security sectors.Travelled by public transport in Auckland recently  When you bought your ticket or tagged on and off with your AT HOP card, you were using Thales know-how. The Thales New Zealand Operations team for the Auckland Integrated Fares System (AIFS) delivers maintenance and support services for AIFS devices and systems.  The team uses an IT Service Management tool which provides centralised planning and management of services using ITIL methodology.The three primary operational services provided by the team are:

  • Service Desk
  • Maintenance and management of field devices
  • Operational management and support of systems and test facility
The administrator will interface with Thales employees and customers using the AIFS applications, assisting them to resolve issues encountered or providing advice in the correct operation of the business applications.About the roleKey responsibilities:
  • Providing effective, reliable, and timely administrative support for assigned Business Applications.
  • Provide daily support for AIFS, business applications and resolving related technical issues.
  • Provide daily support for AIFS related hardware and operating systems across multiple environments.
  • Lead, as a subject matter expert to provide advice as and when required for AIFS applications and infrastructure.
  • Provide daily administration support for users of AIFS and other assigned applications.
  • Running reports and publishing to a central location on regular basis or as requested by the Customers.
  • Monitor and manage the security, capacity, load and performance of AIFS and other major Business Systems.
  • Monitor and manage the interfaces and associated log files between AIFS, Devices and other major Business Systems.
  • Other related duties as assigned.
Benefits and perksKiwiSaverSkills and experienceESSENTIAL EXPERIENCE
  • Demonstrated experience as a System Administrator supporting over 100 users in an enterprise environment.
  • Demonstrable troubleshooting skills in a technically complex environment.
  • Both Windows and Linux Server experience.
  • Exposure to HPE Hyperconverged infrastructure technologies and VMware systems.
  • SQL or DBA experience, particularly in Microsoft SQL and/or Oracle.
  • Networking and fault finding experience.
  • Experience with change release protocols in an IT Operations Environment.
  • Supplier management across multiple vendors and technologies.
  • Experience in IT service delivery industries that focus on proactively engaging in positive customer outcomes.
  • Ability to work independently when required
  • Strong initiative and pro-active persona.
  • MCSE or equivalent certification
  • Exposure to automation tools such as Puppet, and monitoring systems  such as New Relic and Papertrail.
  • Knowledge of ITIL practices and processes.
  • Experience in ticketing or public transportation industry.
  • Experience in conducting training sessions for small groups of application users.
  • Exposure to Project Management environment and terminology.
  • Knowledge of SQL programming language.
  • Must undergo Police Security Clearance.
  • Must be willing to travel to other Thales sites on an infrequent basis for relief manning, support, or training courses.
  • Must hold a current Full NZ Drivers Licence.
 You must have a valid Work Permit or Visa to be considered for the role.Employer questionsYour application will include the following questions:
  • Do you have a current New Zealand driver's licence
  • Which of the following statements best describes your right to work in New Zealand

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